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ul77 is clear about what data we collect when you use our platform and why we collect it. This policy sets out your rights, our responsibilities, and the practical steps you can take to review or update the information we hold on your account.
When you open an account on ul77 and connect a payment method such as bKash or Nagad, certain personal data is generated and stored. This includes your account registration details, transaction records tied to your bKash or Nagad wallet, device identifiers, browser session data and any correspondence you send to our support team. We collect this data solely to run the platform, process your payment routes and respond to your account queries. We do not sell your personal data to third parties, and we do not share it with advertisers. Where we work with service partners — such as the studios whose game content appears in our lobby — those partners receive only the data they need to deliver their specific function. They are not permitted to use your information for any other purpose. Your data is retained for as long as your account remains active or as required by the legal obligations applicable to our operating jurisdiction. If you close your account, we will retain only the minimum records required by applicable law before deletion. Access to this platform and the protections described in this policy depend on your local law and eligible regions. If you are uncertain whether access is permitted in your area, please review the terms applicable to your region before proceeding.
Transaction data connected to your bKash deposit route is stored securely and used only to verify your payment history and support any account queries you raise with us.
When you use Nagad as your payment channel, we record the reference details needed to match your transfer to your account. This data is not shared with parties outside the payment process.
If Rocket is used on your account, the same data-minimisation approach applies. We store only what is needed to confirm and reconcile your transaction.
This policy applies specifically to data generated through your direct interaction with ul77 — your account registration, login sessions, payment activity and support contact. It does not govern data practices on third-party websites or services, even if you reach them via a link on our platform. Understanding the boundary matters so you know when our commitments apply and when a separate privacy notice from another party is relevant.
Data collected when you register, log in or update your account details falls fully within this policy. This includes your contact information, device session data and any verification records held on your profile.
Transaction records for your configured payment routes — including bKash and Nagad — are covered here. We hold these records only to support your account activity and to satisfy applicable record-keeping requirements.
Game sessions and lobby navigation within ul77 are within this policy's scope. Usage patterns may be collected in aggregate to improve how the platform functions, but this does not identify you individually.
Game studios such as PlayStar, Spadegaming and Habanero operate their own systems. When their titles run in your session, their own data terms apply to their infrastructure. Our policy covers your account-level data, not their internal systems.
Your account is the starting point for most data actions. You can review the personal information held on your profile by opening the account settings page — the fields shown there reflect what we currently hold. If any detail is incorrect, you can update it directly from that screen or contact our support team to request a correction on your behalf. If you want to know specifically what transaction data we hold — for example, records tied to a bKash deposit or a Nagad transfer — you can raise a data enquiry through our support channel. We will respond with the relevant records as permitted under applicable law. For account closure requests or deletion enquiries, the same support route applies. Note that some records may be retained for the minimum period required by law even after an account is closed. Your rights under this policy are subject to your local law and the eligible regions in which this platform operates.
Open your account settings to see the personal data currently held on your profile. The information shown is what we use to run your account and process your payment routes.
If something looks wrong — a contact number, a linked wallet reference — you can edit it directly in account settings or ask our support team to make the correction.
For specific questions about what data we hold on your bKash or Nagad transactions, contact us through the support route on this page. We will confirm the relevant records.
If you want your account closed and data deleted where permitted, submit the request through our support channel. We retain only what applicable law requires us to keep.
If you have a question that this policy does not clearly answer, or if you want to exercise a data right described above, the routes below are where to start. Use the channel that works for your situation — live chat for quick account questions, email for formal data requests that require a written record.
Open the chat widget from any page on ul77 to raise a privacy or data question directly with our support team. This is the fastest route for account-level queries about what information we hold.
For formal data requests — corrections, deletion enquiries or detailed transaction-data questions — send your request by email through the contact address published on our contact page. Email creates a written record of your request.
Many data actions do not require contacting us at all. Log in, open account settings and follow the fields shown there to review or update your personal information directly without raising a support ticket.
Security and transparency are how we approach the data your account generates. We use access controls to limit who within our operations can view your personal records, and we apply encryption to data in transit — including the payment details exchanged when you use bKash or Nagad. Cookies are used on the platform to keep your session active and remember your preferences; you can manage cookie settings through your browser at any time. We do not store full payment credentials on our side — wallet references are the transaction identifiers we hold, not your wallet PIN or account password. Our data retention approach is straightforward: active accounts keep their records for account-management purposes, and closed accounts move to a minimal retention state for the period required by applicable law.
Data exchanged between your device and ul77 — including payment references for bKash and Nagad transfers — travels over encrypted connections. This applies to both mobile browser sessions and desktop access.
We use session cookies to keep you logged in and functional cookies to remember your account preferences. You can clear or block cookies through your browser settings at any time without losing your account.
We keep your data for as long as your account is active. After closure, we move to minimum retention as required by law. We do not hold your data longer than necessary for the purpose it was collected.
Internal access to your personal records is restricted to the team members who need it to handle your account or respond to a support request. We do not give broad internal access to your payment or account data.
These questions cover what our users most commonly ask about how their data is handled on ul77. If your question is not here, use the live chat or email route in the support section above.
We collect the information you provide during registration — contact details, login credentials — plus device and session data generated when you use the platform. Payment route references for bKash or Nagad are stored to match your transfers to your account. We do not collect your wallet PIN or payment password.
We do not sell your data. Game studio partners such as PlayStar or Habanero receive only the session data needed to run their titles in your account. Payment processing involves only the reference data needed to confirm your bKash or Nagad transaction. No data is passed to advertisers.
Open your account settings page after logging in — the fields there show your current profile data. For a more detailed record of transaction history or account data, contact us through live chat or the email route on the contact page and we will provide what we are permitted to share under applicable law.
Yes. Most fields — contact number, email address, linked wallet reference — can be updated directly in account settings. If a field is locked or the change requires verification, contact our support team via live chat or email and we will handle the correction on your side.
After your account is closed, we move your records to a minimal retention state and keep only what applicable law requires us to hold. We do not use your data for any active purpose once your account is closed. To request closure, contact us through the support channel.
Our policy covers the transaction reference data we hold on your ul77 account when you use bKash or Nagad as your payment route. It does not govern bKash's or Nagad's own data practices on their side. For those, refer to the privacy notices published by bKash and Nagad directly.